Why Won’t My AirPods Connect and Pair?

There are many reasons why your AirPods might have trouble pairing with your Bluetooth devices. Some of the possible reasons include a low battery charge, Bluetooth issues, software update problems, hardware damage, debris on the AirPods or charging case, and more.

What to Do When AirPods Aren’t Connecting to iPhone, iPad, or Other Devices

If you’re not sure what’s causing the issue, try our solutions below (ordered from easiest to hardest) to get the problem resolved.

Still Not Pairing? Contact Apple for Help

If you’ve tried all of these tips and still can’t get your AirPods to go into pairing mode, it’s best to seek help from Apple. You can do this by contacting Apple support online or in person at your nearest Apple Store or authorized Apple service provider. Your AirPods charging case provides a quick battery-level overview. 

If the light is Green with Airpods in the case, the AirPods are fully charged. If the light is Amber, they’re not fully charged. If the light is Amber with the case empty, it means the case also needs to be charged.

iPhone, iPad, and iPod touch: iOS 10.2 or laterApple Watch: watchOS 3 or laterMac: macOS Sierra or later