How to Get an iTunes Refund on a Computer
If you buy something you already own, that doesn’t work, or that you didn’t mean to purchase, you may have a good case for getting an iTunes refund. In that situation, follow these steps on your computer to ask Apple for your money back: You won’t get an immediate answer. In a few days, you’ll receive either the refund, a request from iTunes Support for additional information, or a message denying the refund request. On the Report a Problem screen, click the Choose Problem drop-down menu and click I’d like to request a refund.
How to Get an iTunes Refund on an iPhone or iPad
Whether you are requesting an iTunes Store or App Store refund on your iPhone, iPad, or iPod touch, you make the request in your Purchase History. On the iOS devices, the process is different from the one on the Mac. Here’s what to do: The more you request refunds, the less likely you are to get one. Everyone makes the occasional incorrect purchase, but if you regularly buy things from iTunes, then ask for your money back, Apple notices a pattern and begins to deny your refund requests.
