How to Reset a Fitbit Alta or Alta HR Activity Tracker
Resetting your Fitbit Alta only takes a few seconds. All you need is your charging cable and Fitbit Alta.
Why Reset a Fitbit Alta or Alta HR?
Like rebooting your laptop or PC, restarting your Fitbit Alta can help resolve many common troubleshooting issues without any loss of data. Resetting a Fitbit Alta is quick and easy to do, and will help to fix the following issues:
Your Fitbit isn’t syncingYour Fitbit isn’t responding to your button presses, taps, or swipesYour Fitbit is charged but won’t turn onYour Fitbit isn’t tracking your steps or other stats
The Difference Between a Restart and a Factory Reset
Resetting a Fitbit Alta is not the same as doing a factory reset. A factory reset will remove apps, stored data, personal information, and credit/debit cards (for Fitbit Pay-enabled devices). Factory resetting is only available on the following models:
Fitbit: Ace 2 and Inspire Series Fitbit Aria 2 Fitbit Charge 3 Fitbit Ionic and Versa Series Fitbit Flyer
How to Erase the Data on Your Fitbit Alta or Alta HR
With the Fitbit Alta, there is no factory reset option. Instead, your data is automatically erased when it’s paired to a new account. Alternatively, you can erase your tracking data by removing the device from your account.
